{"id":6431,"date":"2025-09-18T11:49:21","date_gmt":"2025-09-18T17:49:21","guid":{"rendered":"https:\/\/uuu.smartstartcanada.ca\/troubleshoot\/"},"modified":"2025-09-18T11:49:21","modified_gmt":"2025-09-18T17:49:21","slug":"troubleshoot","status":"publish","type":"page","link":"https:\/\/www.smartstartcanada.ca\/fr\/contractor-portal\/troubleshoot\/","title":{"rendered":"Contractor Portal &#8211; Troubleshoot"},"content":{"rendered":"\n<div class=\"wp-block-group site-title-area is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0\">\n<header class=\"wp-block-greenshift-blocks-row alignfull gspb_row gspb_row-id-gsbp-95d109d\" id=\"gspb_row-id-gsbp-95d109d\"><div class=\"gspb_backgroundOverlay\"><\/div>\n<div class=\"wp-block-greenshift-blocks-row-column gspb_row__col--12 gspb_col-id-gsbp-12f205a\" id=\"gspb_col-id-gsbp-12f205a\">\n<div class=\"gsbp-add5384\"><\/div>\n\n\n\n<section class=\"wp-block-greenshift-blocks-row alignfull gspb_row gspb_row-id-gsbp-5788ff1\" id=\"gspb_row-id-gsbp-5788ff1\"><div class=\"gspb_backgroundOverlay\"><\/div><div class=\"gspb_row__content\"> \n<div class=\"wp-block-greenshift-blocks-row-column gspb_row__col--12 gspb_col-id-gsbp-63de078\" id=\"gspb_col-id-gsbp-63de078\">\n<p id=\"gspb_text-id-gsbp-41e8f46\" class=\"gspb_text gspb_text-id-gsbp-41e8f46 \"><a href=\"..\/\"><strong>Contractor Portal<\/strong><\/a><\/p>\n\n\n<div class=\"gspb_id-gsbp-c419b07 gspb-dynamic-post-title wp-block-greenshift-blocks-dynamic-post-title\"><h1 class=\"gspb-dynamic-title-element\">Contractor Portal &#8211; Troubleshoot<\/h1><\/div><\/div>\n <\/div><\/section>\n<\/div>\n<\/header>\n\n\n\n<main class=\"wp-block-group site-content is-style-no-margin has-global-padding is-layout-constrained wp-container-core-group-is-layout-8027db58 wp-block-group-is-layout-constrained\" 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class=\"gfield_required gfield_required_asterisk\">*<\/span>\u00a0\u00bb indique les champs n\u00e9cessaires<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_40'  action='\/fr\/wp-json\/wp\/v2\/pages\/6431' data-formid='40' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_40' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_40_31\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-three-quarter gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_40_31'>License Plate or Client Full Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_31' id='input_40_31' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_40_22\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield--width-three-quarter gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Troubleshoot Type (Select One or More)<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_40_22'><div class='gchoice gchoice_40_22_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_22.1' type='checkbox'  value='No Power'  id='choice_40_22_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_40_22_1' id='label_40_22_1' class='gform-field-label gform-field-label--type-inline'>No Power<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_40_22_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_22.2' type='checkbox'  value='No Start'  id='choice_40_22_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_40_22_2' id='label_40_22_2' class='gform-field-label gform-field-label--type-inline'>No Start<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_40_22_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_22.3' type='checkbox'  value='Intermittent Power'  id='choice_40_22_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_40_22_3' id='label_40_22_3' class='gform-field-label gform-field-label--type-inline'>Intermittent Power<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_40_22_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_22.4' type='checkbox'  value='Other'  id='choice_40_22_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_40_22_4' id='label_40_22_4' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_40_23\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-three-quarter field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_40_23'>Please Specify<\/label><div class='ginput_container ginput_container_text'><input name='input_23' id='input_40_23' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_40_24\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-three-quarter gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Issue Type<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_40_24'>\n\t\t\t<div class='gchoice gchoice_40_24_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_24' type='radio' value='Device Issue'  id='choice_40_24_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_40_24_0' id='label_40_24_0' class='gform-field-label gform-field-label--type-inline'>Device Issue<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_40_24_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_24' type='radio' value='Vehicle Issue'  id='choice_40_24_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_40_24_1' id='label_40_24_1' class='gform-field-label gform-field-label--type-inline'>Vehicle Issue<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_40_25\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-three-quarter gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Vehicle Status<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_40_25'>\n\t\t\t<div class='gchoice gchoice_40_25_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_25' type='radio' value='Towed'  id='choice_40_25_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_40_25_0' id='label_40_25_0' class='gform-field-label gform-field-label--type-inline'>Towed<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_40_25_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_25' type='radio' value='Driven In'  id='choice_40_25_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_40_25_1' id='label_40_25_1' class='gform-field-label gform-field-label--type-inline'>Driven In<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_40_26\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-three-quarter gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >Visit Type<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_40_26'>\n\t\t\t<div class='gchoice gchoice_40_26_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_26' type='radio' value='Appointment'  id='choice_40_26_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_40_26_0' id='label_40_26_0' class='gform-field-label gform-field-label--type-inline'>Appointment<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_40_26_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_26' type='radio' value='Walk-in'  id='choice_40_26_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_40_26_1' id='label_40_26_1' class='gform-field-label gform-field-label--type-inline'>Walk-in<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_40_27\" class=\"gfield gfield--type-post_content gfield--input-type-post_content gfield--width-three-quarter field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_40_27'>Additional Notes<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_27' id='input_40_27' class='textarea large'      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