{"id":6491,"date":"2017-10-24T16:33:28","date_gmt":"2017-10-24T21:33:28","guid":{"rendered":"https:\/\/uuu.smartstartcanada.ca\/notice\/"},"modified":"2017-10-24T16:33:28","modified_gmt":"2017-10-24T21:33:28","slug":"notice","status":"publish","type":"page","link":"https:\/\/www.smartstartcanada.ca\/fr\/notice\/","title":{"rendered":"Agent Shift Notice"},"content":{"rendered":"<p><!-- this cannot be moved to the true Agent Portal due to it being accessible to the internal network only --><\/p>\n<ol>\n \t<b>Please Read Before Submitting:<\/b><br \/>\n\t(Attention: Attendance Policy Changes Starting June 1, 2025)<br \/>\n\t<\/p>\n<li>Submitting this form is required for all absences. Attendance points will be applied based on the timing of your submission:\n<ul><b>0.5<\/b> point if submitted with <b>MORE<\/b> than 4 hours notice. (10 hours for Night Shift)<\/ul>\n<ul><b>1.0<\/b> point if submitted with <b>LESS<\/b> than 4 hours notice.<\/ul>\n<ul><b>2.0<\/b> points if no notice is given (No-Call No-Show).<\/ul>\n<\/li>\n<li>If you cannot provide sufficient notice online, especially for evening or weekend shifts, submit this form and contact a supervisor immediately:\n<ul>Helpdesk Supervisor <a href=\"tel:15875904552\">1 (587) 590-4552<\/a><\/ul>\n<ul>Sales Manager <a href=\"tel:15879889327\">1 (587) 988-9327<\/a><\/ul>\n<ul>Buisness Operations Manager <a href=\"tel:17806915766\">1 (780) 691 5766<\/a><\/ul>\n<li>When You Return to Work:\n<ul>Update your absence in ADP <b>if you wish to use paid time<\/b>; otherwise, the time will be coded as unpaid.<\/ul>\n<ul>Provide a doctor\u2019s note if absent for 3 or more consecutive days.<\/ul>\n<ul>Discuss possible make-up hours with your manager, subject to approval.\n<\/ol>\n<script>\nvar 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gfield_required_asterisk\">*<\/span>\u00a0\u00bb indique les champs n\u00e9cessaires<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_13'  action='\/fr\/wp-json\/wp\/v2\/pages\/6491' data-formid='13' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_13' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_13_7\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_13_7'>Phone<\/label><div class='ginput_container'><input name='input_7' id='input_13_7' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_13_7'>Ce champ n\u2019est utilis\u00e9 qu\u2019\u00e0 des fins de validation et devrait rester 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class='gfield_label gform-field-label' for='input_13_5'>What Date Are You Unable to Attend Work?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_5' id='input_13_5' type='text' value='' class='datepicker gform-datepicker mdy datepicker_with_icon gdatepicker_with_icon'   placeholder='mm\/dd\/yyyy' aria-describedby=\"input_13_5_date_format\" aria-invalid=\"false\" aria-required=\"true\"\/>\n                            <span id='input_13_5_date_format' class='screen-reader-text'>MM slash DD slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_13_5' class='gform_hidden' value='https:\/\/www.smartstartcanada.ca\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/div><div id=\"field_13_2\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-three-quarter gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_13_2'>Raison d&#039;\u00eatre en retard<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_2' id='input_13_2' class='large gfield_select'  aria-describedby=\"gfield_description_13_2\"  aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>-- Choisir --<\/option><option value='Sick\/Personal' >Sick\/Personal<\/option><option value='Late Arriving' >Late Arriving<\/option><option value='Family Emergency' >Family Emergency<\/option><option value='Early Departure' >Early Departure<\/option><\/select><\/div><div class='gfield_description' id='gfield_description_13_2'>Please use this form only to notify management that you are unable to attend your scheduled shift due to unforeseen circumstances and cannot provide sufficient notice. This is not a time-off request form.<\/div><\/div><div id=\"field_13_3\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-three-quarter gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_13_3'>Combien de temps<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_3' id='input_13_3' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>-- Choisir --<\/option><option value='Less than 1 hour' >Less than 1 hour<\/option><option value='Approximately 1 hour' >Approximately 1 hour<\/option><option value='Half of my scheduled shift' >Half of my scheduled shift<\/option><option value='Full shift (all day)' >Full shift (all day)<\/option><option value='Multiple days (doctor\u2019s note required)' >Multiple days (doctor\u2019s note required)<\/option><\/select><\/div><\/div><div id=\"field_13_4\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-three-quarter gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_13_4'>Additional Notes<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_4' id='input_13_4' class='textarea large'  aria-describedby=\"gfield_description_13_4\"   aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><div class='gfield_description' id='gfield_description_13_4'>Please include any key details to help us manage your shift coverage\u2014such as your estimated arrival time (if late), expected return date (if absent), or other relevant information. Avoid including personal or medical specifics. This section helps leadership respond appropriately while maintaining your privacy.<\/div><\/div><fieldset id=\"field_13_6\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-three-quarter gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >I understand that submitting notice less than 4 hours before my shift (10 hours for night shifts) may result in 1 attendance point, and notice given between 4 and 24 hours before may result in 0.5 points. Repeated points may lead to discipline. 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