{"id":6498,"date":"2017-06-16T16:54:10","date_gmt":"2017-06-16T22:54:10","guid":{"rendered":"https:\/\/uuu.smartstartcanada.ca\/client-portal\/"},"modified":"2026-08-13T11:55:06","modified_gmt":"2026-08-13T17:55:06","slug":"client-portal","status":"publish","type":"page","link":"https:\/\/www.smartstartcanada.ca\/fr\/client-portal\/","title":{"rendered":"Portail client"},"content":{"rendered":"\n<div class=\"wp-block-greenshift-blocks-row gspb_row gspb_row-id-gsbp-149361e\" id=\"gspb_row-id-gsbp-149361e\"><div class=\"gspb_row__content\"> \n<div class=\"wp-block-greenshift-blocks-row-column gspb_row__col--3 gspb_col-id-gsbp-849055a\" id=\"gspb_col-id-gsbp-849055a\">\n<div class=\"gspb_button_wrapper gspb_button-id-gsbp-170cba3\" id=\"gspb_button-id-gsbp-170cba3\"><a class=\"wp-block-greenshift-blocks-buttonbox gspb-buttonbox wp-element-button\" href=\"https:\/\/www.smartstartcanada.ca\/fr\/client-portal\/appointments\/\" title=\"Western\/Central Canada Customers, Call Now!\" rel=\"noopener\"><span class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-text\"><span class=\"gspb-buttonbox-title\">Rendez-vous<\/span><\/span><\/span><\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-row-column gspb_row__col--3 gspb_col-id-gsbp-002edfa\" id=\"gspb_col-id-gsbp-002edfa\">\n<div class=\"gspb_button_wrapper gspb_button-id-gsbp-239d6d2\" id=\"gspb_button-id-gsbp-239d6d2\"><a class=\"wp-block-greenshift-blocks-buttonbox gspb-buttonbox wp-element-button\" href=\"https:\/\/www.smartstartcanada.ca\/fr\/client-portal\/request-report\/\" title=\"Western\/Central Canada Customers, Call Now!\" rel=\"noopener\"><span class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-text\"><span class=\"gspb-buttonbox-title\">Demander un rapport<\/span><\/span><\/span><\/a><\/div>\n\n\n\n<div class=\"gspb_button_wrapper gspb_button-id-gsbp-3fdd614\" id=\"gspb_button-id-gsbp-3fdd614\"><a class=\"wp-block-greenshift-blocks-buttonbox gspb-buttonbox wp-element-button\" href=\"https:\/\/www.smartstartcanada.ca\/fr\/client-portal\/request-refund\/\" title=\"Western\/Central Canada Customers, Call Now!\" rel=\"noopener\"><span class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-text\"><span class=\"gspb-buttonbox-title\">Demander un remboursement<\/span><\/span><\/span><\/a><\/div>\n\n\n\n<div class=\"gspb_button_wrapper gspb_button-id-gsbp-eb3166a\" id=\"gspb_button-id-gsbp-eb3166a\"><a class=\"wp-block-greenshift-blocks-buttonbox gspb-buttonbox wp-element-button\" href=\"https:\/\/www.smartstartcanada.ca\/fr\/client-portal\/occurrence-report\/\" title=\"Western\/Central Canada Customers, Call Now!\" rel=\"noopener\"><span class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-text\"><span class=\"gspb-buttonbox-title\">Rapport d\u2019incident<\/span><\/span><\/span><\/a><\/div>\n\n\n\n<div class=\"gspb_button_wrapper gspb_button-id-gsbp-2a121f3\" id=\"gspb_button-id-gsbp-2a121f3\"><a class=\"wp-block-greenshift-blocks-buttonbox gspb-buttonbox wp-element-button\" href=\"https:\/\/www.smartstartcanada.ca\/fr\/client-portal\/smartidle\/\" title=\"Western\/Central Canada Customers, Call Now!\" rel=\"noopener\"><span class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-text\"><span class=\"gspb-buttonbox-title\">Smart Idle\u2122<\/span><\/span><\/span><\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-row-column gspb_row__col--3 gspb_col-id-gsbp-4567256\" id=\"gspb_col-id-gsbp-4567256\">\n<div class=\"gspb_button_wrapper gspb_button-id-gsbp-1a96fdd\" id=\"gspb_button-id-gsbp-1a96fdd\"><a class=\"wp-block-greenshift-blocks-buttonbox gspb-buttonbox wp-element-button\" href=\"https:\/\/www.smartstartcanada.ca\/fr\/client-portal\/add-note\/\" title=\"Western\/Central Canada Customers, Call Now!\" rel=\"noopener\"><span class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-text\"><span class=\"gspb-buttonbox-title\">Ajouter une note<\/span><\/span><\/span><\/a><\/div>\n\n\n\n<div class=\"gspb_button_wrapper gspb_button-id-gsbp-42b0ee1\" id=\"gspb_button-id-gsbp-42b0ee1\"><a class=\"wp-block-greenshift-blocks-buttonbox gspb-buttonbox wp-element-button\" href=\"https:\/\/www.smartstartcanada.ca\/fr\/client-portal\/add-vin-plate\/\" title=\"Western\/Central Canada Customers, Call Now!\" rel=\"noopener\"><span class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-text\"><span class=\"gspb-buttonbox-title\">Ajouter le NIV \/ <br>la plaque d\u2019immatriculation<\/span><\/span><\/span><\/a><\/div>\n\n\n\n<div class=\"gspb_button_wrapper gspb_button-id-gsbp-f255ab9\" id=\"gspb_button-id-gsbp-f255ab9\"><a class=\"wp-block-greenshift-blocks-buttonbox gspb-buttonbox wp-element-button\" href=\"https:\/\/www.smartstartcanada.ca\/fr\/client-portal\/update-address\/\" title=\"Western\/Central Canada Customers, Call Now!\" rel=\"noopener\"><span class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-text\"><span class=\"gspb-buttonbox-title\">Mettre \u00e0 jour l\u2019adresse<\/span><\/span><\/span><\/a><\/div>\n\n\n\n<div class=\"gspb_button_wrapper gspb_button-id-gsbp-81d5ed0\" id=\"gspb_button-id-gsbp-81d5ed0\"><a class=\"wp-block-greenshift-blocks-buttonbox gspb-buttonbox wp-element-button\" href=\"https:\/\/www.smartstartcanada.ca\/fr\/client-portal\/upload-document\/\" title=\"Western\/Central Canada Customers, Call Now!\" rel=\"noopener\"><span class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-text\"><span class=\"gspb-buttonbox-title\">T\u00e9l\u00e9verser un document<\/span><\/span><\/span><\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-row-column gspb_row__col--3 gspb_col-id-gsbp-f87b746\" id=\"gspb_col-id-gsbp-f87b746\">\n<div class=\"gspb_button_wrapper gspb_button-id-gsbp-111306b\" id=\"gspb_button-id-gsbp-111306b\"><a class=\"wp-block-greenshift-blocks-buttonbox gspb-buttonbox wp-element-button\" href=\"https:\/\/www.smartstartcanada.ca\/fr\/client-portal\/accident\/\" title=\"Western\/Central Canada Customers, Call Now!\" rel=\"noopener\"><span class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-text\"><span class=\"gspb-buttonbox-title\">Accident ou v\u00e9hicule en panne<\/span><\/span><\/span><\/a><\/div>\n\n\n\n<div class=\"gspb_button_wrapper gspb_button-id-gsbp-fe9fc23\" id=\"gspb_button-id-gsbp-fe9fc23\"><a class=\"wp-block-greenshift-blocks-buttonbox gspb-buttonbox wp-element-button\" href=\"https:\/\/www.smartstartcanada.ca\/fr\/client-portal\/return-device-request\/\" title=\"Western\/Central Canada Customers, Call Now!\" rel=\"noopener\"><span class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-text\"><span class=\"gspb-buttonbox-title\">Demande de retour du dispositif<\/span><\/span><\/span><\/a><\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordion gs-accordion gspb_accordion-id-gsbp-02257c5\" id=\"gspb_accordion-id-gsbp-02257c5\" >\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-1ef0621 gsclose\" id=\"gspb_accordionitem-gsbp-1ef0621\" itemscope><div id=\"gs-trigger-gsbp-02257c5-0\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-1ef0621\"><span class=\"icontitle\"><svg class=\"\" style=\"display:inline-block;vertical-align:middle\" width=\"15\" height=\"15\" viewBox=\"0 0 576 1024\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path style=\"fill:#565D66\" d=\"M423.8 484.2l-232.6-66.4c-31.6-9-57.2-34.4-62.2-67-7.8-50.8 31.6-94.8 81-94.8h147.6c31.8 0 63 10 88.8 28.2 12.8 9 30 7.6 41-3.4l45.8-45.8c13.6-13.6 12.2-36.4-3-48.2-49.4-38.2-109.4-58.8-172.6-58.8h-5.6v-96c0-17.6-14.4-32-32-32h-64c-17.6 0-32 14.4-32 32v96h-5c-98.4 0-189.2 63.6-212.8 159.2-27.8 112.4 40.4 222.4 146 252.6l232.6 66.4c31.6 9 57.2 34.4 62.2 67 7.8 50.8-31.6 94.8-81 94.8h-147.6c-31.8 0-63-10-88.8-28.2-12.8-9-30-7.6-41 3.4l-45.8 45.8c-13.6 13.6-12.2 36.4 3 48.2 49.2 38.2 109.2 58.8 172.6 58.8h5.6v96c0 17.6 14.4 32 32 32h64c17.6 0 32-14.4 32-32v-96h5c98.4 0 189.2-63.6 212.8-159.2 27.8-112.4-40.4-222.4-146-252.6z\"><\/path><\/svg><\/span><div class=\"gs-accordion-item__heading\"><strong>Frais du programme<\/strong><\/div><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-02257c5-0\" class=\"gs-accordion-item__content\" itemscope id=\"gspb-accordion-item-content-gsbp-1ef0621\"><div class=\"gs-accordion-item__text\">\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.smartstartcanada.ca\/wp-admin\/post.php?post=1725&amp;action=edit#program-fees\"><strong>Frais du programme<\/strong><\/a><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Un technicien de Smart Start d\u00e9terminera les frais pour v\u00e9hicule sp\u00e9cial le jour de l\u2019installation.<br>Les repr\u00e9sentants du centre d\u2019appels ne peuvent pas d\u00e9terminer les frais pour v\u00e9hicule sp\u00e9cial en raison des grandes diff\u00e9rences entre les syst\u00e8mes d\u2019allumage de chaque marque, mod\u00e8le et ann\u00e9e de tous les v\u00e9hicules pouvant avoir \u00e9t\u00e9 fabriqu\u00e9s.<\/li>\n\n\n\n<li>Comprend l\u2019ajout du Plan de protection contre les pertes (PPL).<\/li>\n\n\n\n<li>Les frais de verrouillage en cas de violation s\u2019appliquent uniquement lorsqu\u2019un message \u00ab VIOLOCK \u00bb appara\u00eet sur le dispositif.<\/li>\n\n\n\n<li>Un pr\u00e9avis d\u2019un jour ouvrable (24 heures) est requis afin d\u2019\u00e9viter les frais li\u00e9s \u00e0 un rendez-vous manqu\u00e9.<\/li>\n<\/ol>\n\n\n\n<h3 id=\"h-exemples-de-frais-courants\" class=\"wp-block-heading\">Exemples de frais courants<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les frais d\u2019installation pour une Ford F-150 2010 en Alberta seront de <strong>252,00 $ avant taxes<\/strong>. Ce montant comprend <strong>145 $ pour l\u2019installation<\/strong> et <strong>112,00 $ pour les frais mensuels<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.smartstartcanada.ca\/british-columbia\/british-columbia-program-fees\/\">Frais en Colombie-Britannique<\/a><br><a href=\"https:\/\/www.smartstartcanada.ca\/fr\/yukon\/yukon-program-fees\/\">Frais au Yukon<\/a><br><a href=\"https:\/\/www.smartstartcanada.ca\/alberta\/alberta-program-fees\/\">Frais en Alberta<\/a><br><a href=\"https:\/\/www.smartstartcanada.ca\/saskatchewan-program-fees\/\">Frais en Saskatchewan<\/a><br>Frais au <a href=\"https:\/\/www.smartstartcanada.ca\/fr\/manitoba\/manitoba-program-fees\/\">Manitoba<\/a><br>Frais au Territoire<a href=\"https:\/\/www.smartstartcanada.ca\/fr\/n-t\/northwest-territoriest-program-fees\/\">Northwest Territories Fees<\/a><br>Frais en <a href=\"https:\/\/www.smartstartcanada.ca\/ontario\/ontario-program-fees\/\">Ontario<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-3b9ed26 gsclose\" id=\"gspb_accordionitem-gsbp-3b9ed26\" itemscope><div id=\"gs-trigger-gsbp-02257c5-1\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-3b9ed26\"><span class=\"icontitle\"><svg class=\"\" style=\"display:inline-block;vertical-align:middle\" width=\"15\" height=\"15\" viewBox=\"0 0 1024 1024\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path style=\"fill:#565D66\" d=\"M928 128h-832c-53 0-96 43-96 96v576c0 53 43 96 96 96h832c53 0 96-43 96-96v-576c0-53-43-96-96-96zM96 192h832c17.6 0 32 14.4 32 32v82.8c-43.8 37-106.4 88-301.2 242.6-33.8 26.8-100.4 91.4-146.8 90.6-46.4 0.8-113.2-63.8-146.8-90.6-194.8-154.6-257.4-205.6-301.2-242.6v-82.8c0-17.6 14.4-32 32-32zM928 832h-832c-17.6 0-32-14.4-32-32v-410c45.6 37.4 117.6 95.2 261.4 209.4 41 32.8 113.4 105 186.6 104.6 72.8 0.6 144.6-71 186.6-104.6 143.8-114.2 215.8-172 261.4-209.4v410c0 17.6-14.4 32-32 32z\"><\/path><\/svg><\/span><div class=\"gs-accordion-item__heading\"><strong>Ajouter une adresse courriel \u00e0 mon compte<\/strong><\/div><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-02257c5-1\" class=\"gs-accordion-item__content\" itemscope id=\"gspb-accordion-item-content-gsbp-3b9ed26\"><div class=\"gs-accordion-item__text\">\n<p class=\"wp-block-paragraph\">Pour des raisons de s\u00e9curit\u00e9, les participants doivent confirmer leur identit\u00e9 par t\u00e9l\u00e9phone au <strong>844-282-8300<\/strong> afin d\u2019ajouter une adresse courriel \u00e0 leur compte.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Smart Start communiquera les renseignements relatifs au dossier uniquement au participant concern\u00e9. Aucune information ne sera divulgu\u00e9e \u00e0 un membre de la famille ou \u00e0 un tiers, sauf lorsque le client est \u00e2g\u00e9 de moins de 18 ans.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Smart Start communiquera les renseignements relatifs au dossier uniquement au participant concern\u00e9. Aucune information ne sera divulgu\u00e9e \u00e0 un membre de la famille ou \u00e0 un tiers, sauf lorsque le client est \u00e2g\u00e9 de moins de 18 ans.<\/p>\n","protected":false},"author":1,"featured_media":3465,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_gspb_post_css":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-6498","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\r\n<title>Portail client - Smart Start Canada<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.smartstartcanada.ca\/fr\/client-portal\/\" \/>\r\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Portail client\" \/>\r\n<meta property=\"og:description\" content=\"Smart Start communiquera les renseignements relatifs au dossier uniquement au participant concern\u00e9. 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