{"id":6511,"date":"2014-12-09T23:25:58","date_gmt":"2014-12-09T23:25:58","guid":{"rendered":"https:\/\/uuu.smartstartcanada.ca\/faqs\/"},"modified":"2014-12-09T23:25:58","modified_gmt":"2014-12-09T23:25:58","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.smartstartcanada.ca\/fr\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n
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Top Questions<\/h2>\n\n\n\n
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What can cause violations on my device?<\/h4><\/path><\/svg><\/span><\/div>
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Violations are different for each jurisdiction, but some common ones may include missed rolling tests (retests during travel), an illegal start, or a power failure of 15 minutes or longer. If any of these occur, the device will activate a countdown timer that will cause your IID to enter a lockout state unless it is reset within the timeframe displayed on the device. If you receive a violation, there will be a cost associated to it. If you exceed the grace period, you will require an unlock code, which will come at an additional cost. Unlock codes will require you to be in the vehicle to enter.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What should I do with my device? Should I leave it in the vehicle or bring it inside with me?<\/h4><\/path><\/svg><\/span><\/div>
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It is recommended to always bring the device inside with you if you can. This will prevent it from being stolen out of your vehicle and will ensure environmental factors do not damage the device. During extreme weather conditions, it is even more important to disconnect the handset and take it indoors. This will significantly reduce the warmup time prior to starting the vehicle and help to avoid technical issues with the IID.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can the ignition interlock device shut off my vehicle?<\/h4><\/path><\/svg><\/span><\/div>
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The ignition interlock device has no effect on the engine operation and can only prevent the vehicle from starting initially. It cannot turn your engine off once it is running.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Will the installation of the device damage my car?<\/h4><\/path><\/svg><\/span><\/div>
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During the installation of the interlock device we will be attaching the device to the wiring of the vehicle. All connections that are made during this installation are removed during your removal appointment. Once the device is removed, it is hard to tell that it was ever present.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can someone else drive my vehicle?<\/h4><\/path><\/svg><\/span><\/div>
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Anyone can drive your vehicle, but they must use the device. You are responsible for all readings recorded by the device, regardless of who provides the sample.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n

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Ignition Interlock Device Questions<\/h2>\n\n\n\n
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Will the device drain my battery?<\/h4><\/path><\/svg><\/span><\/div>
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With a healthy battery and charging system, you should not have any issues with the device draining your battery. The device uses a minimal amount of amperage, which affects the electrical system in a very minor way. If your battery is not in good condition, you may receive power fail violations due to low voltage.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How do I check my appointment time?<\/h4><\/path><\/svg><\/span><\/div>
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Press the # key, then the 1 key on the keypad to display your appointment time.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

My device has no power. What should I do?<\/h4><\/path><\/svg><\/span><\/div>
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There are a few troubleshooting steps you can perform prior to contacting our call centre. They are as follows:<\/p>\n\n\n\n

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  1. Do a Soft Reset: Unplug\/Re-Plug your Head Unit 5 Times Consecutively Once Powered continue as normal<\/li>\n\n\n\n
  2. Check your battery voltage by pressing #2 on the device, if the readings are below 12V, the battery needs to be charged or boosted. Batt: should be at a minimum of 12V IGN: should be at a minimum of 12V<\/li>\n\n\n\n
  3. Pop the hood, wiggle terminals by hand one at a time. If it wiggles: tighten cables, remove any corrosion If NO: Check fuses and verify battery cables (+) (-) are on the right way<\/li>\n\n\n\n
  4. Any repair work done recently? Any recent issues? Check Battery power, Battery Cables, look down by pedals for hanging wires<\/li>\n\n\n\n
  5. Is there power to the dash, accessories, and lights? Follow Battery Charge Procedure Check the fuses for any burnt fuse.<\/li>\n\n\n\n
  6. Is there any damage to the cord?\n