The options on this page will allow you to manage your Smart Start Canada account quickly, without having to call into the Smart Start Canada Call Center.

Please ensure that all of the information entered is accurate and meaningfully detailed. If the information you enter is inaccurate, it may not be added to your account, so please be concise.


Smart IDLE™ Lockout Code REQUEST A REPORT Occurrence Report

ADD A NOTE Add VIN/Plate UPDATE ADDRESS Upload Document I was in an accident

Verify an Appointment Schedule an Appointment Reschedule an Appointment


Smart Start Canada Interlock Frequently Asked Questions:

What does “SLOCK@2d” or “SvcLock48hr” mean?

This means you are in service grace period count down and you have 2 days remaining before you lockout.

What does “VLOCK@2d” or “ViolLck48hr” mean?

This means you are in your violation grace period countdown and you have 2 days remaining before you lockout.

What does “LOCKOUT VIOL” mean?

This means you have a violation and have exceeded the violation grace period. You must now call 844-432-4776 to obtain a one-time unlock code in order to take the vehicle to a Smart Start service center.

What does “LOCKOUT SRVC” mean?

This means you have missed your monthly service and have exceeded the service grace period. You must now call 844-432-4776 to obtain a one-time unlock code in order to take the vehicle to a Smart Start service center.

How do I check my appointment time?

Press the # key, then the 1 key on the keypad to display your appointment time.

What do “ Blow Harder” “ Hum Stronger” “Blow Softer” and “ Don’t Inhale” mean? What does “ABORT LOCK” mean?

Blow Harder means you stopped the breath sample too soon. Blow Softer means you are blowing too hard. Hum Stronger means that the hum tone is too soft. Don’t Inhale means you sucked air into the unit.

ABORT LOCK means you have exceeded the allowed number of aborts during a fifteen minute period.

How do I check my remaining violation points?

Press the # key and then the number 3 on the keypad.

 

Smart Start will only share information with the client unless the client is under 18 years old. No information will be given to immediate family or a 3rd party. In the event that a minor requires interlock, then a signature from a guardian is required. Also, a guardian is required to be at the installation and removal of the interlock for anyone under 18 years old.