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A direct line to our expert team for personalized support, training, and guidance—making alcohol monitoring easier for you and your clients.

Dedicated Business Development Representative

A direct line to our expert team for personalized support, training, and guidance—making alcohol monitoring easier for you and your clients.

Dedicated Business Development Representative

A direct line to our expert team for personalized support, training, and guidance—making alcohol monitoring easier for you and your clients.

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What can cause violations on my device?

Violations are different for each jurisdiction, but some common ones may include missed rolling tests (retests during travel), an illegal start, or a power failure of 15 minutes or longer. If any of these occur, the device will activate a countdown timer that will cause your IID to enter a lockout state unless it is reset within the timeframe displayed on the device. If you receive a violation, there will be a cost associated to it. If you exceed the grace period, you will require an unlock code, which will come at an additional cost. Unlock codes will require you to be in the vehicle to enter.

What should I do with my device? Should I leave it in the vehicle or bring it inside with me?

It is recommended to always bring the device inside with you if you can. This will prevent it from being stolen out of your vehicle and will ensure environmental factors do not damage the device. During extreme weather conditions, it is even more important to disconnect the handset and take it indoors. This will significantly reduce the warmup time prior to starting the vehicle and help to avoid technical issues with the IID.

Can the ignition interlock device shut off my vehicle?

The ignition interlock device has no effect on the engine operation and can only prevent the vehicle from starting initially. It cannot turn your engine off once it is running.

Will the installation of the device damage my car?

During the installation of the interlock device we will be attaching the device to the wiring of the vehicle. All connections that are made during this installation are removed during your removal appointment. Once the device is removed, it is hard to tell that it was ever present.

Can someone else drive my vehicle?

Anyone can drive your vehicle, but they must use the device. You are responsible for all readings recorded by the device, regardless of who provides the sample.

Will the device drain my battery?

With a healthy battery and charging system, you should not have any issues with the device draining your battery. The device uses a minimal amount of amperage, which affects the electrical system in a very minor way. If your battery is not in good condition, you may receive power fail violations due to low voltage.

How do I check my appointment time?

Press the # key, then the 1 key on the keypad to display your appointment time.

My device has no power. What should I do?

There are a few troubleshooting steps you can perform prior to contacting our call centre. They are as follows:

Do a Soft Reset: Unplug/Re-Plug your Head Unit 5 Times Consecutively Once Powered continue as normal
Check your battery voltage by pressing #2 on the device, if the readings are below 12V, the battery needs to be charged or boosted. Batt: should be at a minimum of 12V IGN: should be at a minimum of 12V
Pop the hood, wiggle terminals by hand one at a time. If it wiggles: tighten cables, remove any corrosion If NO: Check fuses and verify battery cables (+) (-) are on the right way
Any repair work done recently? Any recent issues? Check Battery power, Battery Cables, look down by pedals for hanging wires
Is there power to the dash, accessories, and lights? Follow Battery Charge Procedure Check the fuses for any burnt fuse.
Is there any damage to the cord?
- Yes- Slow wiggle test-while plugged in, slowly move the curly cord up and down, side to side at the base of the Head Unit, Check the Pins, If the Pins are broken, try to fix with small point. If not fixable, call Smart Start to set up an appointment. Go to a shop get a new Dongle. Take the Head Unit with you, have the shop test the head power before leaving.
- No- Turn the key on, unplug the Head Unit, wait for 3 minutes, listen for clicking under the dash
Do the Hard Reset:
- Turn your Vehicle off
- Unplug the Head Unit
- Pop Up your hood
- Disconnect the negative (-) cable of your battery for no more than 10 mins.
- Connect the battery cables back
- Plug the Head Unit back
- Turn your Vehicle On

Will my remote starter still work after the device is installed?

Due to the requirement of a test prior to any and all instances of the vehicle being started, the remote start will be disabled until the interlock device is removed from the vehicle.

What is Smart IDLE used for?

Smart IDLE is an optional feature for your interlock device. It allows users to leave a parked vehicle running for up to 8 hours without having to worry about missing a test. Whenever Smart IDLE is activated, rolling test requests are suspended.

How does Smart IDLE work?

Activating On Initial Test

Provide a passing breath sample and start the vehicle as you would normally.
Once the engine is running, look for an asterisk in the top right corner of your handset screen.
If you see the asterisk, you can press #7 to activate Smart IDLE.
Once activated, the display will read IDLE 8:00, and your rolling tests will be suspended.
The rolling tests will be suspended until the timer reaches 0:00, you start moving, or press #7 a second time.
As soon as Smart IDLE is deactivated you will be prompted for a test.

Activating After Driving

Come to a complete stop and place the vehicle’s transmission in Park (P).
Wait until you see the asterisk in the top right corner of your handset screen. This may take a few minutes.
If you see the asterisk, you can press #7 to activate Smart IDLE.
Once activated, the display will read IDLE 8:00, and your rolling tests will be suspended.
The rolling tests will be suspended until the timer reaches 0:00, you start moving, or press #7 a second time.
As soon as Smart IDLE is deactivated you will be prompted for a test.

The device has a number pad on it. What can I do with this?

The number pad is used for display and enabling or disabling certain commands on the device. Here are the following options:

#1	This will show the appointment date last programmed into the hand unit. Appointments changed over the phone or online will not reflect on the hand unit.
#2	This will display the voltages the hand unit is currently picking up from the vehicle. Can be used with the vehicle in any state; at rest, ignition on and engine on.
#3	This will display the remaining violation points the user currently has. Most provinces only have 1 so this function wont matter for them. Any province with more than one can press #3 to see how many more missed tests they can have before going into violation lockout.
#7	This command will activate and deactivate smart idle assuming the right criteria is met. (Engine running, vehicle idling, activated on account and asterisk at top corner of display screen of hand unit.)
*	The star command by itself will lock and unlock the keypad. If keypad is locked press this key to cycle the lock off and vice versa.