FAQs

SCHEDULE AN INSTALL

Schedule an Install

Thank you for inquiring about Smart Start’s suite of superior products and services.

You are important to us and we have made our process fast and easy, and are ready to help.

These install buttons will allow you to book an installation of your interlock device quickly, without having to call the Smart Start Canada Call Center.

Welcome to Smart Start! We're glad to help you in your journey.


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AlbertaInstallFormButton2

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If you would prefer to talk to one of our friendly customer service specialists, please call (844) 432-4776 to be immediately connected!

Customer Service Hours: Monday-Friday, 7am - 7pm MST, Saturday 10am – 2pm MST

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Manage Your Account

These buttons will allow you to manage your Smart Start Canada account quickly, without having to call into the Smart Start Canada Call Center.


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SSI-20/30™ & SSI-20/20™ QUESTIONS

What does “SLOCK@2d” or “SvcLock48hr” mean?

This means you are in service grace period count down and you have 2 days remaining before you lockout.

What does “VLOCK@2d” or “ViolLck48hr” mean?

This means you are in your violation grace period countdown and you have 2 days remaining before you lockout.

What does “LOCKOUT VIOL” mean?

This means you have a violation and have exceeded the violation grace period. You must now call 844-432-4776 to obtain a one-time unlock code in order to take the vehicle to a Smart Start service center.

What does “LOCKOUT SRVC” mean?

This means you have missed your monthly service and have exceeded the service grace period. You must now call 844-432-4776 to obtain a one-time unlock code in order to take the vehicle to a Smart Start service center.

How do I check my appointment time?

Press the # key, then the 1 key on the keypad to display your appointment time.

What do “ Blow Harder” “ Hum Stronger” “Blow Softer” and “ Don’t Inhale” mean? What does “ABORT LOCK” mean?

Blow Harder means you stopped the breath sample too soon.  Blow Softer means you are blowing too hard. Hum Stronger means that the hum tone is too soft. Don’t Inhale means you sucked air into the unit.

ABORT LOCK means you have exceeded the allowed number of aborts during a fifteen minute period.

How do I check my remaining violation points?

Press the # key and then the number 3 on the keypad.

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