• Please fill out the following form to request a refund.

    Please allow between five to seven business days for an official response.

    All refund requests will need to be completed within 30 days of the payment date. Any request thereafter will not be approved.

    Refunds are determined on a case-by-case basis and are not guaranteed for all clients submitting the form below. Before proceeding, you must read and agree to the Terms and Conditions for the incident report.*
    Disclosure of Terms and Conditions

    The Incident Report form, gives you the client, an opportunity to explain the circumstances surrounding an event with your Ignition Interlock Device. Please understand your monitoring authority oversees the ignition interlock program and your province certifies all Ignition Interlock Devices.

    A violation reset condition can be caused by the following events:

    • Ingested Alcohol
    • Mouth Contaminate – Eating or drinking while taking a required breath test
    • Skipped or Missed Random Tests
    • Service Lockout – Missed appointment

    If your violation reset condition or service lockout was caused by one of the above events a refund will not be issued.

    Credits will not be issued when the violation is found to be user error; such as skipped or missed random tests, eating or drinking while taking a test and all violations caused by ingested alcohol. There are limited exceptions to this rule.

    A certified Ignition Interlock Device may enter into a violation reset when the restricted operator has:

    • Recorded a random test failure;
    • Failed to submit to a random retest;
    • Allowed loss of power to the device;
    • Failed to have the Ignition Interlock Device serviced within the time period described in the regulations of the province.

    If you feel that your incident is reviewable after reading the above disclosure please complete the following Incident Report form.

    Please be advised that you will receive the outcome of your request via email only. As such, it is important to provide a valid and current email address in your submission.

  • For Contact Purposes
  • YYYY dash MM dash DD
  • Drop files here or
    Accepted file types: jpeg, jpg, png, pdf, doc, docx, xls, xlsx, Max. file size: 5 MB, Max. files: 5.
    Maximum filesize per file is 5MB.
  • This field is for validation purposes and should be left unchanged.