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Note:
Please ensure that all of the information entered is accurate and meaningfully detailed. If the information you enter is inaccurate, it may not be added to your account, so please be concise.
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Verify an Appointment

 

Note: You are only able to verify another appointment if you have an email address that is already added to your account.

Appointment Type? (required)

First Name (required)

Middle Name

Last Name (required)

Date of Birth (required yyyy-mm-dd)

Schedule an Appointment

Note: You are only able to schedule an appointment if you have an email address that is already added to your account.

Appointment Type? (required)

Calibrations: According to the Interlock Grace period, you can book an appointment 5 days before or after your lockout date. Your lockout date is the day of the month in which you were installed. For example, if you were installed on the 6th, your lockout date will always be on the 6th regardless of the number of days in the month. Your lockout date will not change if you get serviced before or after that date!
Removals: Please be advised that depending on the contents of your final report, your Monitoring Authority may extend your program end date. Manitoba Clients, please do not book a removal unless you have received your Removal Notice Letter from MPI.
Transfers: Please enter the new vehicle information into the notes field at the end of this form.

First Name (required)

Middle Name

Last Name (required)

Date of Birth (required yyyy-mm-dd)

Closest Location (required)

Preferred Date of New Appointment (Please provide a minimum of 3 days from the current date)
Please do not request Saturday or Sunday using this form. The appointment will not be honored.

MorningAfternoon

Additional Notes
If you are scheduling a vehicle transfer enter the new vehicle's make/model/year here.

Reschedule an Appointment

 

Note: You are only able to reschedule another appointment if you have an email address that is already added to your account.

Appointment Type? (required)

Installations:To SCHEDULE AN INSTALL, Click Here; to Reschedule an Install, complete this form.
Calibrations: According to the Interlock Grace period, you can book an appointment 5 days before or after your lockout date. Your lockout date is the day of the month in which you were installed. For example, if you were installed on the 6th, your lockout date will always be on the 6th regardless of the number of days in the month. Your lockout date will not change if you get serviced before or after that date!
Removals: Please be advised that depending on the contents of your final report, your Monitoring Authority may extend your program end date. Manitoba Clients, please do not book a removal unless you have received your Removal Notice Letter from MPI.
Transfers: Please enter the new vehicle information into the notes field at the end of this form.

First Name (required)

Middle Name

Last Name (required)

Date of Birth (required yyyy-mm-dd)

Closest Location (required)

Preferred Date of New Appointment (Please provide a minimum of 3 days from the current date)
Please do not request Saturday or Sunday using this form. The appointment will not be honored.

MorningAfternoon

Additional Notes
If you are rescheduling a vehicle transfer enter the new vehicle's make/model/year here.

Request a Report

 

Please be advised that reports will only be sent to email addresses that are already added to your account.

Province (required)
AlbertaBritish ColumbiaManitobaSaskatchewan

First Name (required)

Middle Name

Last Name (required)

Date of Report (yyyy-mm-dd)

Report or Final Report
Last 3 ReportsLast 2 ReportsMost Recent ReportFinal Report

Occurrence Report

 

Province (required)
AlbertaBritish ColumbiaManitobaSaskatchewan

First Name (required)

Middle Name

Last Name (required)

Month of Occurrence (required):
Day of Occurrence (required):

Explanation of the Occurrence

Smart IDLE™

 

Introducing Smart IDLE™ 

A great way to warm up your Vehicle in the Winter!

Allowing up to 8 HOURS without the worry of a missed test! Whenever Smart IDLE™ is activated, retest requests are suspended until you want to continue driving!

Smart IDLE™ is perfect for:about-us

    • Warming up a vehicle
    • Driver Rest Stops
    • Leaving Your Vehicle Running

Easy to Use, Just Simply:

    • Provide the Initial Passing Breath Sample
    • Start Your Vehicle
    • Look at Your Handset for an Asterisk (*)
    • If You Have an Asterisk, Press #7 to Activate

 
When Activated, Your Handset will display IDLE 8:00
To Deactivate, Just Press #7 Again! Your Handset will ask for a test.

How can I get Smart IDLE™ Added to My Smart Start Interlock?

Smart IDLE™ adds just $10 *(BC $15) plus applicable taxes to your monthly service cost!

  • Fill Out the Form at the Bottom of This Page! We’ll add it for your next service!
  • During an Installation: Ask an Authorized Smart Start Representative to add Smart IDLE™
  • During a Service: Ask an Authorized Smart Start Representative to add Smart IDLE™
  • Call Smart Start Canada’s Call Center at (844) 432-4776

Add Smart IDLE™ to my Account!

If you fill out this form at least 2 business days before your next appointment, it’ll be added to your interlock automatically!

Province (required)
AlbertaBritish ColumbiaManitobaSaskatchewan

First Name (required)

Middle Name

Last Name (required)

Date of Birth (required)

I would like to have Smart IDLE™ added to my Interlock!
Yes, please add it!

Add a Note

 

Province (required)
AlbertaBritish ColumbiaManitobaSaskatchewan

First Name (required)

Middle Inital

Last Name (required)

Note you would like added to your account

Add VIN/PLATE

 

If you have been asked by the Smart Start Canada Call Centre, please fill out this form at least one day before you arrive for your installation appointment. This will save you time, as the technician will be delayed on your install.

Legal Name (required)

Birth Year (required)

Province (required)
AlbertaBritish ColumbiaManitobaSaskatchewan

Vehicle Identification Number - VIN (required)

License Plate Number (required)

Update Address

 

First Name (required)

Middle Inital

Last Name (required)

What is your new address? (required)



AlbertaBritish ColumbiaManitobaSaskatchewan

Upload Document

 

If you have been asked by the Smart Start Canada Call Centre to upload a document or receipt, please fill out this form. This will attach it to your file as a record.

Legal Name (required)

Birth Year (required)

Province (required)
AlbertaBritish ColumbiaManitobaSaskatchewan

Document Type (required)
ReceiptPictureGovernment FormPolice Report

Why is this Document being uploaded?

Upload Here (file types must be .jpg .png .gif or .pdf and smaller than 2MB)


Add an Email Address to my Account

 
To add your email to your Smart Start Canada profile, please call 844-432-4776 or click here. This is for security purposes as our Call Center agents will verify your identity.

I was in an Accident

 

First Name (required) Last Name (required)
Date of Birth (required yyyy-mm-dd) Contact Cell, or Email (required)
Type of Accident Current Location of Vehicle
Accident Date (required yyyy-mm-dd) Do you have any part of the device?
Yes, the HandsetYes, the cordYes, entire deviceNo
Attach Police Report (required) Please take pictures of the vehicle as they will be required
by the Claims Manager to complete your claim.

Program Fees

 


Type of Charge Alberta BC 6 Month BC Standard Manitoba Saskatchewan
Administration Fee N/A $150.00 $150.00 N/A $105.00
Installation $145.00 $145.00 $145.00 $145.00 $145.00
Installer-determined Special Vehicle Fee1 $99.00 $100.00 $100.00 $99.00 $99.00
Monthly Service2 $107.00 $95.00 $107.00 $101.00 $88.00
Violation Lock3 $55.00 $60.00 $60.00 $55.00 $55.00
Unlock Codes $45.00 $75.00 $75.00 $45.00 $45.00
Install Missed Appointment4 $100.00 $100.00 $100.00 $100.00 $100.00
Service Missed Appointment4 $50.00 $50.00 $50.00 $50.00 $50.00

1A Smart Start technician will determine the eligibility of the vehicle specialty on the day of install.
  Call Center representatives cannot determine eligibility.
2One business day notice (24 hours) is required to avoid Missed Appointment charges.
3This will only be charged in case a VIOLOCK message appears on the device.
4Includes service charge, and required Loss Protection Plan.
 
Complete Alberta Fees Complete BC Fees
 
Complete Saskatchewan Fees Complete Manitoba Fees


Interlock Frequently Asked Questions:

Click/Tap on the question to show the answer.

Messages on the Interlock Display

What does “SLOCK@2d” or “SvcLock48hr” mean?
 
This means you are in service grace period count down and you have 2 days remaining before you lockout.

What does “VLOCK@2d” or “ViolLck48hr” mean?

This means you are in your violation grace period countdown and you have 2 days remaining before you lockout.

What does “LOCKOUT VIOL” mean?

This means you have a violation and have exceeded the violation grace period. You must now call 844-432-4776 to obtain a one-time unlock code in order to take the vehicle to a Smart Start service center.

What does “LOCKOUT SRVC” mean?

This means you have missed your monthly service and have exceeded the service grace period. You must now call 844-432-4776 to obtain a one-time unlock code in order to take the vehicle to a Smart Start service center.

What do “ Blow Harder” “ Hum Stronger” “Blow Softer” and “ Don’t Inhale” mean? What does “ABORT LOCK” mean?

Blow Harder means you stopped the breath sample too soon. Blow Softer means you are blowing too hard. Hum Stronger means that the hum tone is too soft. Don’t Inhale means you sucked air into the unit.

ABORT LOCK means you have exceeded the allowed number of aborts during a fifteen minute period.

How do I check my remaining violation points?

Press the # key and then the number 3 on the keypad.

How do I check my appointment time?

 
Press the # key, then the 1 key on the keypad to display your appointment time.

What do I do if I have a LEASED vehicle or one that is not registered to ME?

 
You need to have the REGISTERED OWNER of the vehicle specifically allow the installation using our ‘Permission to Install’ form (Click Here to Download), available on our website BEFORE your appointment. You will be turned away from the appointment without a completed and signed form and may be charged a missed appointment fee!

PAYMENT TYPES: Debit, Visa or Mastercard.

 
Few locations do accept Cash, however most do not. To be safe, use Debit, Visa or Mastercard. You may also purchase a pre-paid Visa card at most gas stations, and pay with that too. If you are unable to pay the full amount at the time of installation or service, you will be turned away from the appointment and may be charged a missed appointment fee!

I’ve heard about the possibility of a LOWERED BLOW? What is required?

 
Smart Start Canada has the ability to allow MEDICALLY-limited clients the possibility to have a lowered blow allowed by the interlock. To have your interlock modified to allow this blow, Smart Start Canada REQUIRES a Doctor-completed Medical Clearance submitted BEFORE installation. If you assume you will NOT be able to blow at your appointment for a medical reason, please make sure you see your doctor prior to your installation appointment.

What happens if I’m LATE to my appointment? If I miss some of my PAPERWORK? What about if I am unable to PAY?

 
Please think of your appointments the way you would for a Dentist appointment, it’s very much time-slot appointments. If you miss your time-slot, do not bring the required amount of currency/card or do not have required documentation before your appointment, someone else is in the next slot and you will be required to re-book the appointment and a missed appointment fee will be applied to your account. Please check this page (Click Here) for the required documents.

What are the Vehicle Requirements for Installation?

 
The majority of vehicles are able to be installed by Smart Start Canada Certified Technicians, however please make sure your vehicle is:
 
1. Electrically Sound. It must not be dangerous or have missing or bare wires. You NEED a good battery and alternator to make sure you have no issues throughout the program.
2. Safe to Operate. It must be drivable with safety equipment (hazard lights, etc) in working order.
3. Clean. Our technicians will need to get in-and-around the interior of your vehicle. If your vehicle is a bio-hazard, it will be turned away.
4. A working Odometer. This is a requirement of insurable vehicles, and we require it as well.

TRANSFER? What if I want to change vehicles, say I sold or replaced mine?

 
No problem! We’re here to help. You MUST bring both vehicles to your previously booked TRANSFER appointment. You can book it from this page (Click on ‘Schedule an Appointment’ at the top of this page, and choose Transfer, fill out the rest of the form) or by calling in. There is a fee for this but it’s less then a Removal and an Installation.
 
If both vehicles cannot be brought in to the shop at the same time, you will have to pay for a Removal and then pay for a new Installation in the new vehicle. This does cost more money than a transfer, but you’re free to choose.

Do I, as the client, have to be there for the installation and/or removal?

 
Yes, even if you have a family member come to the appointment, you MUST be PHYSICALLY present to be installed or removed. There are no exceptions to this simply because we must be able to train you on our equipment!

Do I have to treat the technician well? Do you have an abuse policy?

 
Yes, please treat our technicians as well as you can. We do not tolerate abusive or threatening behavior to any of our staff, and you will be removed from the program if you are verbally or physically abusive or threatening. Abusive/Threatening behaviour can result in being removed from the program.


Smart Start will only share information with the client unless the client is under 18 years old. No information will be given to immediate family or a 3rd party. In the event that a minor requires interlock, then a signature from a guardian is required. Also, a guardian is required to be at the installation and removal of the interlock for anyone under 18 years old.