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Note:
Please ensure that all of the information entered is accurate and meaningfully detailed. If the information you enter is inaccurate, it may not be added to your account, so please be concise.
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Verify an Appointment

 

Note: You are only able to verify another appointment if you have an email address that is already added to your account.

Appointment Type? (required)

First Name (required)

Middle Name

Last Name (required)

Date of Birth (required yyyy-mm-dd)

Schedule an Appointment

Note: You are only able to schedule an appointment if you have an email address that is already added to your account.

Appointment Type? (required)

Calibrations: According to the Interlock Grace period, you can book an appointment 5 days before or after your lockout date. Your lockout date is the day of the month in which you were installed. For example, if you were installed on the 6th, your lockout date will always be on the 6th regardless of the number of days in the month. Your lockout date will not change if you get serviced before or after that date!
Removals: Please be advised that depending on the contents of your final report, your Monitoring Authority may extend your program end date. Manitoba Clients, please do not book a removal unless you have received your Removal Notice Letter from MPI.
Transfers: Please enter the new vehicle information into the notes field at the end of this form.

First Name (required)

Middle Name

Last Name (required)

Date of Birth (required yyyy-mm-dd)

Closest Location (required)

Preferred Date of New Appointment (Please provide a minimum of 3 days from the current date)
Please do not request Saturday or Sunday using this form. The appointment will not be honored.

MorningAfternoon

Additional Notes
If you are scheduling a vehicle transfer enter the new vehicle's VIN/Plate number/make/model/year/color here and from which vehicle the device is coming out of.

Reschedule an Appointment

 

Note: You are only able to reschedule another appointment if you have an email address that is already added to your account.

Appointment Type? (required)

Installations:To SCHEDULE AN INSTALL, Click Here; to Reschedule an Install, complete this form.
Calibrations: According to the Interlock Grace period, you can book an appointment 5 days before or after your lockout date. Your lockout date is the day of the month in which you were installed. For example, if you were installed on the 6th, your lockout date will always be on the 6th regardless of the number of days in the month. Your lockout date will not change if you get serviced before or after that date!
Removals: Please be advised that depending on the contents of your final report, your Monitoring Authority may extend your program end date. Manitoba Clients, please do not book a removal unless you have received your Removal Notice Letter from MPI.
Transfers: Please enter the new vehicle information into the notes field at the end of this form.

First Name (required)

Middle Name

Last Name (required)

Date of Birth (required yyyy-mm-dd)

Closest Location (required)

Preferred Date of New Appointment (Please provide a minimum of 3 days from the current date)
Please do not request Saturday or Sunday using this form. The appointment will not be honored.

MorningAfternoon

Additional Notes
If you are scheduling a vehicle transfer enter the new vehicle's VIN/Plate number/make/model/year/color here and from which vehicle the device is coming out of.

Request a Report

 

Please be advised that reports will only be sent to email addresses that are already added to your account.

Province (required)
AlbertaBritish ColumbiaManitobaSaskatchewan

First Name (required)

Middle Name

Last Name (required)

Date of Report (yyyy-mm-dd)

Report or Final Report
Last 3 ReportsLast 2 ReportsMost Recent ReportFinal Report

Occurrence Report

 

Province (required)
AlbertaBritish ColumbiaManitobaSaskatchewan

First Name (required)

Middle Name

Last Name (required)

Month of Occurrence (required):
Day of Occurrence (required):

Explanation of the Occurrence

Smart IDLE™

 

Introducing Smart IDLE™ 

A great way to warm up your Vehicle in the Winter!

Allowing up to 8 HOURS without the worry of a missed test! Whenever Smart IDLE™ is activated, retest requests are suspended until you want to continue driving!

Smart IDLE™ is perfect for:about-us

    • Warming up a vehicle
    • Driver Rest Stops
    • Leaving Your Vehicle Running

Easy to Use, Just Simply:

    • Provide the Initial Passing Breath Sample
    • Start Your Vehicle
    • Look at Your Handset for an Asterisk (*)
    • If You Have an Asterisk, Press #7 to Activate

 
When Activated, Your Handset will display IDLE 8:00
To Deactivate, Just Press #7 Again! Your Handset will ask for a test.

How can I get Smart IDLE™ Added to My Smart Start Interlock?

Smart IDLE™ adds just $10 *(BC $15) plus applicable taxes to your monthly service cost!

  • Fill Out the Form at the Bottom of This Page! We’ll add it for your next service!
  • During an Installation: Ask an Authorized Smart Start Representative to add Smart IDLE™
  • During a Service: Ask an Authorized Smart Start Representative to add Smart IDLE™
  • Call Smart Start Canada’s Call Center at (844) 432-4776

Add Smart IDLE™ to my Account!

If you fill out this form at least 2 business days before your next appointment, it’ll be added to your interlock automatically!

Province (required)
AlbertaBritish ColumbiaManitobaSaskatchewan

First Name (required)

Middle Name

Last Name (required)

Date of Birth (required)

I would like to have Smart IDLE™ added to my Interlock!
Yes, please add it!

Add a Note

 

Province (required)
AlbertaBritish ColumbiaManitobaSaskatchewan

First Name (required)

Middle Inital

Last Name (required)

Note you would like added to your account

Add VIN/PLATE

 

If you have been asked by the Smart Start Canada Call Centre, please fill out this form at least one day before you arrive for your installation appointment. This will save you time, as the technician will be delayed on your install.

Legal Name (required)

Birth Year (required)

Province (required)
AlbertaBritish ColumbiaManitobaSaskatchewan

Vehicle Identification Number - VIN (required)

License Plate Number (required)

Update Address

 

First Name (required)

Middle Inital

Last Name (required)

What is your new address? (required)



AlbertaBritish ColumbiaManitobaSaskatchewan

Upload Document

 

If you have been asked by the Smart Start Canada Call Centre to upload a document or receipt, please fill out this form. This will attach it to your file as a record.

Legal Name (required)

Birth Year (required)

Province (required)
AlbertaBritish ColumbiaManitobaSaskatchewan

Document Type (required)
ReceiptPictureGovernment FormPolice Report

Why is this Document being uploaded?

Upload Here (file types must be .jpg .png .gif or .pdf and smaller than 2MB)


Add an Email Address to my Account

 
To add your email to your Smart Start Canada profile, please call 844-432-4776 or click here. This is for security purposes as our Call Center agents will verify your identity.

I was in an Accident

 

First Name (required) Last Name (required)
Date of Birth (required yyyy-mm-dd) Contact Cell, or Email (required)
Type of Accident Current Location of Vehicle
Accident Date (required yyyy-mm-dd) Do you have any part of the device?
Yes, the HandsetYes, the cordYes, entire deviceNo
Attach Police Report (required) Please take pictures of the vehicle as they will be required
by the Claims Manager to complete your claim.

Program Fees

 


Type of Charge Alberta BC 6 Month BC Standard Manitoba Saskatchewan
Administration Fee N/A $150.00 $150.00 N/A $105.00
Installation $145.00 $145.00 $145.00 $145.00 $145.00
Installer-determined Special Vehicle Fee1 $99.00 $100.00 $100.00 $99.00 $99.00
Monthly Service2 $107.00 $95.00 $107.00 $101.00 $88.00
Violation Lock3 $55.00 $60.00 $60.00 $55.00 $55.00
Unlock Codes $45.00 $75.00 $75.00 $45.00 $45.00
Install Missed Appointment4 $100.00 $100.00 $100.00 $100.00 $100.00
Service Missed Appointment4 $50.00 $50.00 $50.00 $50.00 $50.00

1A Smart Start technician will determine the eligibility of the vehicle specialty on the day of install.
  Call Center representatives cannot determine eligibility.
2One business day notice (24 hours) is required to avoid Missed Appointment charges.
3This will only be charged in case a VIOLOCK message appears on the device.
4Includes service charge, and required Loss Protection Plan.
 
Complete Alberta Fees Complete BC Fees
 
Complete Saskatchewan Fees Complete Manitoba Fees


Top Questions

Click/Tap on the question to show the answer.

What can cause violations on my device?

 
Violations are different for each jurisdiction, but some common ones may include missed rolling tests (retests during travel), an illegal start, or a power failure of 15 minutes or longer. If any of these occur, the device will activate a countdown timer that will cause your IID to enter a lockout state unless it is reset within 120 hours (5 days). If you receive a violation, there will be a cost associated to it. If you exceed the 5 day grace period, you will require an unlock code, which will come at an additional cost. Unlock codes will require you to be in the vehicle to enter.
 

What should I do with my device? Should I leave it in the vehicle or bring it inside with me?

 
It is recommended to always bring the device inside with you if you are able to. This will prevent it from being stolen out of your vehicle, and will ensure environmental factors do not damage the device. During extreme weather conditions, it is even more important to disconnect the handset and take it indoors. This will significantly reduce the warmup time prior to starting the vehicle and help to avoid technical issues with the IID.
 

Can the ignition interlock device shut off my vehicle?

 
The ignition interlock device has no effect on the engine operation and can only prevent the vehicle from starting initially. It cannot turn your engine off once it is running.
 

Will the installation of the device damage my car?

 
During the installation of the interlock device we will be attaching the device to the wiring of the vehicle. All connections that are made during this installation are removed during your removal appointment. Once the device is removed, it is hard to tell that it was ever present.
 

Can someone else drive my vehicle?

 
Anyone can drive your vehicle, but they must use the device. You are responsible for all readings recorded by the device, regardless of who provides the sample.
 

 

Ignition Interlock Device Questions

Click/Tap on the question to show the answer.

Will the device drain my battery?

 
With a healthy battery and charging system, you should not have any issues with the device draining your battery. The device uses a minimal amount of amperage, which affects the electrical system in a very minor way. With this being said, you may still receive violations due to loss of power if your battery gets low due to it not being in good condition.
 

How do I check my appointment time?

 
Press the # key, then the 1 key on the keypad to display your appointment time.
 

My device has no power. What should I do?

 
There are a few troubleshooting steps you can perform prior to contacting our call centre. They are as follows:
 
1. Do a Soft Reset:
Unplug/Re-Plug your Head Unit 5 Times Consecutively
Once Powered continue as normal
 
2. Have you charged your battery? To check your battery voltage press #2
Batt: should be at a minimum of 12V
IGN: should be at a minimum of 12V
 
3. Pop the hood, wiggle terminals by hand one at a time.
If it wiggles: tighten cables, remove any corrosion
If NO: Check fuses (+) (-) cables on right way
 
4. Any repair work done recently? Any recent issues?
Check Battery power, Battery Cables, look down by pedals for hanging wires
 
5. Is there power to the dash, accessories, and lights?
Follow Battery Charge Procedure
Check the fuses for any burnt fuse.
 
6. Is there any damage to the cord?
Yes- Slow wiggle test-while plugged in, slowly move the curly cord up and down, side to side at the base of the Head Unit, Check the Pins
If the Pins are broken, try to fix with small point. If not fixable, call Smart Start to set up an appointment. Go to a shop get a new Dongle. Take the Head Unit with you, have the shop test the head power before leaving.
No- Turn the key on, unplug the Head Unit, wait for 3 minutes, listen for clicking under the dash
 
7. Do the Hard Reset
Turn your Vehicle off
Unplug the Head Unit
Pop Up your hood
Disconnect the negative (-) cable of your battery for no more than 10 mins.
Connect the battery cables back
Plug the Head Unit back
Turn your Vehicle On
 

Will my remote starter still work after the device is installed?

 
Unfortunately, the remote starter in your vehicle will no longer function the way you expect it to with the device installed. Due to the requirement of a test prior to any and all instances of the vehicle being started, it causes the remote starting from inside your house to be possible until after the device has been removed.
 

What is Smart IDLE?

 

Introducing Smart IDLE™ 

A great way to warm up your Vehicle in the Winter!

Allowing up to 8 HOURS without the worry of a missed test! Whenever Smart IDLE™ is activated, retest requests are suspended until you want to continue driving!

Smart IDLE™ is perfect for:about-us

    • Warming up a vehicle
    • Driver Rest Stops
    • Leaving Your Vehicle Running

Easy to Use, Just Simply:

    • Provide the Initial Passing Breath Sample
    • Start Your Vehicle
    • Look at Your Handset for an Asterisk (*)
    • If You Have an Asterisk, Press #7 to Activate

 
When Activated, Your Handset will display IDLE 8:00
To Deactivate, Just Press #7 Again! Your Handset will ask for a test.

How can I get Smart IDLE™ Added to My Smart Start Interlock?

Smart IDLE™ adds just $10 *(BC $15) plus applicable taxes to your monthly service cost!

  • Fill Out the Form at the Bottom of This Page! We’ll add it for your next service!
  • During an Installation: Ask an Authorized Smart Start Representative to add Smart IDLE™
  • During a Service: Ask an Authorized Smart Start Representative to add Smart IDLE™
  • Call Smart Start Canada’s Call Center at (844) 432-4776

Add Smart IDLE™ to my Account!

If you fill out this form at least 2 business days before your next appointment, it’ll be added to your interlock automatically!

Province (required)
AlbertaBritish ColumbiaManitobaSaskatchewan

First Name (required)

Middle Name

Last Name (required)

Date of Birth (required)

I would like to have Smart IDLE™ added to my Interlock!
Yes, please add it!

What is Smart IDLE used for?

 
Smart IDLE is an optional feature for your interlock device. It allows users to leave a parked vehicle running for up to 8 hours without having to worry about missing a test. Whenever Smart IDLE is activated, rolling test requests are suspended.
 

How does Smart IDLE work?

 
Activating On Initial Test
– Provide a passing breath sample and start the vehicle as you would normally.
– Once the engine is running, look for an asterisk in the bottom right corner of your handset screen.
– If you see the asterisk, you can press #7 to activate Smart IDLE.
– Once activated, the display will read IDLE 8:00, and your rolling tests will be suspended.
– The rolling tests will be suspended until the timer reaches 0:00, you start moving, or press #7 a second time.
– As soon as Smart IDLE is deactivated you will be prompted for a test.
 
Activating After Driving
– Come to a complete stop and place the vehicle’s transmission in Park (P).
– Wait until you see the asterisk in the bottom right corner of your handset screen. This may take a few minutes.
– If you see the asterisk, you can press #7 to activate Smart IDLE.
– Once activated, the display will read IDLE 8:00, and your rolling tests will be suspended.
– The rolling tests will be suspended until the timer reaches 0:00, you start moving, or press #7 a second time.
– As soon as Smart IDLE is deactivated you will be prompted for a test.
 

The device has a number pad on it. What can I do with this?

 
You can check your appointment date and time by pressing (#1) and you can use the Smart Idle feature by pressing (#7) if you have activated it on your account. You can also check your vehicle voltages by pressing (#2) in the event you are having strange technical issues that may be vehicle related. Additionally, you can press (#3) to view your violation limits, and how many you have used towards that limit.
 

 

Test or Blow Questions

Click/Tap on the question to show the answer.

What should I do before taking a test?

 
1. You should drink WATER prior to each and every breath test. This eliminates breath contaminants. Please be sure the water is no longer in your mouth before you provide the sample, to prevent a buildup of moisture within the device.
2. Do not use a breath freshening agent such as mouthwash or breath spray, as most of these items contain a high level of alcohol.
3. Always take a DEEP BREATH immediately before taking a test
 

Should I freshen my breath prior to taking a test, such as mouthwash or a breath spray?

 
Do not use a breath freshening agent just before taking a test. Most of these items contain a high level of alcohol.
 

What is the proper way to take a test?

 
1. Turn on the vehicle’s ignition. The unit activates and the screen displays WAIT ####. The device is preparing for a test. Take this time to drink WATER to eliminate breath contaminants. Be sure the excess moisture is no longer in your mouth when you blow to prevent depositing that moisture inside the device.
2. Once the unit has initialized, the screen displays the word BLOW.
3. You can only take a test when the screen displays the word BLOW.
4. Blow/Hum Technique: Blow steadily into the mouthpiece of the unit for approximately 2-3 seconds and then transition to a hum by Humming the word “WHO.” Keep blowing steadily during the transition.
*****During the test the screen displays the word TEST.*****
5. Keep blowing into the mouthpiece while humming “WHO” until the unit clicks and the sound of the beep changes to a higher tone to let you know when to stop (approximately 5-6 seconds).
6. Straight Blow Technique: Blow steadily into the mouthpiece of the unit for approximately 4- 6 seconds until the unit clicks and the sound of the beep changes to a higher tone to let you know when to stop.
7. Straight Hum Technique: Hum steadily into the mouthpiece of the unit for approximately 4-6 seconds until the unit clicks and the sound of the beep changes to a higher tone to let you know when to stop.
8. Providing an incorrect breath sample will result in an aborted test. A message on the screen will be displayed explaining the reason (described in the following section, Post-Test Results).
9. After successful completion of the test, the screen displays the word ANALYZING.
10. The unit then analyzes the breath sample and displays PASS, WARN, FAIL, or VIOL.
11. If the device displays PASS, you may then start your vehicle as you normally would.
12.During normal operation of the unit, the screen displays an asterisk (*), indicating that the engine is running.
 

What are the various test results, and what do they mean?

 
After you provide a breath test, one of five things will happen:
 
1.The screen displays PASS, due to no alcohol detection. You can start your vehicle with a PASS.
2.The screen displays WARN, due to low alcohol detection. You can start your vehicle with a WARN.
3.The screen displays FAIL due to alcohol detection. You cannot start your vehicle with a FAIL.
4.The screen displays VIOL(ation), due to high alcohol detection. You cannot start your vehicle with a VIOL.
5.The screen displays ABORT, due to an improper blow technique. You cannot start your vehicle with an ABORT.
 

What substances can cause fails on the device?

 
The device installed in your vehicle uses an alcohol specific fuel sensor. With that being said, there are many items that you may be using on a daily basis that can contain alcohol. Such common items often include perfume/cologne, mouthwash, windshield washer fluid, various chemicals, etc. Please be sure that these strong substances are not near the device when you are providing a sample, as you may have just inhaled them, and are about to blow them directly into the device. Also, be aware that even though you may have used cologne or perfume and you can no longer smell it, this does not mean that it is no longer able to affect the device, as you likely have simply gotten used to the scent, and do not realize it is still present.
 

If I provide a sample that results in a warn/fail, should I try again or leave the vehicle?

 
In the event of a failed test (other than a PASS) you must take a follow-up test as soon as the IID signals that it is ready for another test. Failing to do so, may result in extensions to your program depending on your jurisdiction.
 

What should I do to minimize failed tests due to potential contaminants?

 
You should rinse your mouth out with water prior to each test in order to minimize the chance of a failed test due to “mouth alcohol”. Additionally, if you do record a fail on your device and believe it is due to an outside source, you should air out your vehicle while you are rinsing your mouth with water and ensure you pass the next available test.
 

What do I do if I did not pass the breath sample?

 
When you blow an ABORT or a FAIL, you must take and pass another breath test before your vehicle will start. After blowing a FAIL, the screen displays FAIL, cycles back to WAIT ##, and then BLOW.
Reasons for an ABORT are as follows:
 
• Hum Stronger – Unit is unable to detect a hum tone – Tester is not humming loud enough or too late.
• Blow Softer – Unit is detecting to much air pressure – Tester is blowing too hard and should reduce air pressure provided.
• Blow Harder – Unit is not detecting enough air pressure – Tester will need to increase air flow, or continue to blow for the entire length of the test.
• Don’t Inhale – Unit is detecting air flow going the opposite way in the unit, normally appears when a tester blows right before the unit actually displays “blow” or if the tester is inhaling too close to the mouthpiece
• Please Retry – Unit has excess moisture built up inside due to constant blowing or testing, can also appear if vent located behind the 20/30 Head Unit is obstructed – Tester will need to allow time for the unit to remove excess moisture and/or remove what is covering the vent.
 
** An aborted test is not a violation. Simply retake the test once the screen displays the word BLOW again **
 

What happens if I miss a rolling test (retest during travel)?

 
A skipped rolling test (IID requests a BLOW while driving) will activate a countdown timer that will cause the IID to enter a Lockout state in the pre-defined grace period for your jurisdiction unless it is brought to a service location and reset. During this reset, a violation fee will be charged during the violation reset appointment. If your grace period expires, you will need an unlock code to get to the service location, which will be at an additional cost. Unlock codes require you to be in the vehicle.
 

Do I need to complete a rolling test if I am at my destination?

 
Before shutting off the engine, you should always check to make sure the IID is not requesting a test. If a test has been requested, you must successfully complete it before leaving the vehicle. If the vehicle is shut off during the test, you can still complete it, but it may reduce the time you have to do so, and the device will beep more rapidly to signal that the test time is running out.
 

Do other drivers of the vehicle need to complete rolling tests?

 
Whenever a retest is signaled, Interlock Program Participants and any other driver of a vehicle equipped with an Ignition Interlock device (IID) must complete the test successfully. Please be advised that the vehicle’s horn will sound once the retest timer has reached the halfway point of the required time to complete the test.
 

 

Program Questions

Click/Tap on the question to show the answer.

Do I need to be present for my installation?

 
You do need to be present for your installation, as there will be documentation sign, as well as training that needs to be completed. Not being present for your installation will result in a cancellation of the appointment, as well as a cancellation fee being applied to your account.
 

What do I do if I have a LEASED vehicle or one that is not registered to ME?

 
You need to have the REGISTERED OWNER of the vehicle specifically allow the installation using our ‘Permission to Install’ form (Click Here to Download), available on our website BEFORE your appointment. You will be turned away from the appointment without a completed and signed form and may be charged a missed appointment fee!
 

Can a Dealer Plate be used for my installation?

 
No, Dealer Plates and In Transit Permits cannot be used for installations. Full insurance and registration are required during the installation appointment, otherwise the appointment will be cancelled, incurring an additional fee for the missed appointment.
 

PAYMENT TYPES: Debit, Visa or Mastercard.

 
Few locations do accept Cash, however most do not. To be safe, use Debit, Visa or Mastercard. You may also purchase a pre-paid Visa card at most gas stations, and pay with that too. If you are unable to pay the full amount at the time of installation or service, you will be turned away from the appointment and may be charged a missed appointment fee!
 

What happens if I’m LATE to my appointment? If I miss some of my PAPERWORK? What about if I am unable to PAY?

 
Please think of your appointments the way you would for a Dentist appointment, it’s very much time-slot appointments. If you miss your time-slot, do not bring the required amount of currency/card or do not have required documentation before your appointment, someone else is in the next slot and you will be required to re-book the appointment and a missed appointment fee will be applied to your account. Please check this page (Click Here) for the required documents.
 

What are the Vehicle Requirements for Installation?

 
The majority of vehicles are able to be installed by Smart Start Canada Certified Technicians, however please make sure your vehicle is:
 
1. Electrically Sound. It must not be dangerous or have missing or bare wires. You NEED a good battery and alternator to make sure you have no issues throughout the program.
2. Safe to Operate. It must be drivable with safety equipment (hazard lights, etc) in working order.
3. Clean. Our technicians will need to get in-and-around the interior of your vehicle. If your vehicle is a bio-hazard, it will be turned away.
4. A working Odometer. This is a requirement of insurable vehicles, and we require it as well.
 

TRANSFER? What if I want to change vehicles, say I sold or replaced mine?

 
No problem! We’re here to help. You MUST bring both vehicles to your previously booked TRANSFER appointment. You can book it from the Manage Your Account page (Click Here) (Click on ‘Schedule an Appointment’ at the top of that page, and choose Transfer, fill out the rest of the form) or by calling in. There is a fee for this but it’s less then a Removal and an Installation.
 
If both vehicles cannot be brought in to the shop at the same time, you will have to pay for a Removal and then pay for a new Installation in the new vehicle. This does cost more money than a transfer, but you’re free to choose.
 

What are the different kinds of lockouts and what do they mean?

 
Per jurisdictional requirements the device can trigger a lockout for several reasons. The grace period leading up to the permanent lockout will differ from one jurisdiction to another. The different types of lockouts are listed below.
 
1. Temporary Lockout – This happens when a preset number of failed tests is registered by the device. This can happen before you start your vehicle OR after you start the vehicle. During the temporary lockout, the device will not allow you to re-test. Use this time to drink water, take some deep breaths, and air out the vehicle. Test again when the device resets. During the temporary lockout, the handset should not be disconnected. Every jurisdiction has different regulations surrounding temporary lockouts and time of the temporary lockout. Some jurisdictions require a RE-TEST to be provided within a specific amount of time after a temporary lockout has ended.
 
**Note: If this happens while you are driving, the device will not reset until you turn off your vehicle for the duration of the lockout period (5 – 30 minutes). A lockout may require you to return for service.
 
2. Restricted Drive-Time Lockout – Indicated by RESTRICTED DRIVE TIME displayed on the screen. This only occurs if the unit is programmed with restricted driving times as ordered by the monitoring authority. During the restricted lockout time, the device will not allow you to take a test or start your vehicle.
 
3. Service Lockout– Indicated by SRVC / L ### displayed on the screen. This is the number of hours remaining before the device shuts down due to missing your service date. Once the device displays LOCKOUT SRVC, you will no longer be allowed to take a test. You will then have to call Smart Start to obtain an Unlock Code (You will need to be in your vehicle to receive an unlock code). There will be an additional fee for this code, which will be charged at your next appointment.
 
** Do not ignore the service warning grace period **
 
4. Violation Lockout – Indicated by LOCKOUT VIOL displayed on the screen. The jurisdictional monitoring authority requires every user to return to their provider in the event that a defined number/type of violation is logged by the device. A violation can be caused by any of the following:
 
a. A BAC Fail
b. Missing a rolling test
c. Starting the vehicle without passing a test
d. Disconnecting the head while the device is turned on
e. Losing power to the device for a specified period of time
f. Leaving the key on the ignition position without taking a test for 4-6 minutes
 
***The screen displays the number of violations left when you press #3 on the keypad of your handset.
The number of accrued violations is reset at every service. If the allowable violations limit is reached before the next scheduled service, the device will display,”ViolLck xxhr”.
The “XX” represents the number of hours before permanent lockout. Once the device displays LOCKOUT VIOL, you will no longer be allowed to take a test.
You will then have to call Smart Start to obtain an Unlock Code (You will need to be in your vehicle to receive an unlock code). There will be an additional fee for this code, which will be charged at your next appointment.
 

Are there any repercussions to abusive or threatening behaviour?

 
Smart Start Canada has a zero tolerance policy for abusive, or threatening behavior directed toward Smart Start Canada’s staff or authorized Service Centers. Displaying this behavior may result in revocation from the program. This applies not only to the client on the program, but also to individuals that are associated with the client on the program, whether they are at a service location in person, or contacting the call centre on the client’s behalf.
 

Can someone else blow into the device while I am driving?

 
If you are the driver of the vehicle, letting someone else take a test for you is a program violation, and therefore is not acceptable. If someone other than the client is driving the vehicle, someone else can blow into the device, as that driver does not have a restriction on their license requiring them to use an interlock device.
 

Can someone else drive my vehicle?

 
Anyone can drive your vehicle, but they must use the device. You are responsible for all readings recorded by the device, regardless of who provides the sample.


Smart Start will only share information with the client unless the client is under 18 years old. No information will be given to immediate family or a 3rd party. In the event that a minor requires interlock, then a signature from a guardian is required. Also, a guardian is required to be at the installation and removal of the interlock for anyone under 18 years old.